EXCHANGES & RETURNS

2024 Holiday Return Window: Orders placed from November 1st, 2024 through December 31st, 2024 are eligible for returns until January 31, 2025!

Need Help With a Return or Exchange?
Please head to our Return and Exchange Portal to submit your request.

Please note, we will do our best to get back to your request as quickly as possible, but please allow us 48 hours... just in case.

We guarantee the quality of all our products at The Mitten State. However, in the unlikely event you receive a product you are unsatisfied with, we accept returns and exchanges of our goods that are unwashed, unworn, and in brand new condition with tags attached within 30 days of purchase.

Returns on domestic orders: You will be responsible for all shipping costs to mail the package back to us. We can provide you with a return label, but return costs will be deducted from the refund amount.

Exchanges on domestic orders: We charge a $6.00 handling fee for orders that are exchanged. This $6 covers the cost to return the item, ship out a new item, as well as the restocking fee.

Preorder Cancel Requests: Please note, we are not able to cancel preorder items, but can assist with a return or exchange via the return & exchange portal above.

Please Note: All Sales of Last Call, Clearance Items, and some Hard Goods are Final and are not eligible for returns or exchanges.

Once we receive a return or exchange, it will be processed in 5-10 business days.

For questions regarding international orders, please contact us.

Have More Questions?
Contact us via the following methods:
Hello@TheMittenState.com